ecwon8 Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is issued by ecwon8 (hereinafter referred to as "we", "our platform" or "ecwon8") and applies to all users who access our website at ecwon8.one, including registered players and visitors. This policy describes our practices regarding the collection, use, storage, sharing and protection of your personal information.

ecwon8 operates under international licensing and recognises the importance of individual privacy. We ensure that all personal data processing is carried out transparently, responsibly and in accordance with internationally recognised data protection standards.

Personal Information We Collect

When you register or use the ecwon8 platform, we collect various types of personal information for legitimate operational purposes. These types of information include:

• Identity Information: Full name, date of birth (for age verification 21+), identity card number (MyKad) or passport, and images of identity documents if requested.
• Contact Information: Email address, mobile phone number, and mailing address where relevant.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, DuitNow, ShopeePay), online banking information (FPX), or crypto wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Platform Usage Data: Login records, betting history, deposit and withdrawal transactions, and game preferences.
• Technical Information: IP address, web browser type, device operating system, and cookie data collected automatically.

Purpose of Data Collection and Use

The personal data we collect is used solely for legitimate and necessary purposes to run ecwon8 operations safely and effectively. These purposes are as follows:

• Player identity verification and compliance with the age requirement of 21 years and above.
• Processing deposits (minimum RM30 per method) and withdrawals (minimum RM100) within 15 minutes to 2 hours.
• Providing welcome bonuses, VIP cashback programmes and related promotions to eligible players.
• Detecting and preventing fraud, money laundering and suspicious activity.
• Ensuring compliance with licensing requirements and regulatory obligations.
• Providing customer support in Malay and English via Live Chat and email.
• Sending account-related communications, promotions and policy updates with your consent.
• Continuously improving our platform, user experience and services.

Legal Basis for Data Processing

ecwon8 processes your personal data on the following legal grounds:

• Contract: Processing necessary to fulfil the service contract between you and ecwon8, including account management and financial transactions.
• Consent: Where you give explicit consent for a specific purpose, such as receiving marketing communications.
• Legitimate Interests: To detect fraud, improve platform security and enhance user experience.
• Legal Obligations: To comply with international licensing requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

Sharing Information with Third Parties

ecwon8 does not sell, rent or disclose your personal information to third parties for commercial purposes without your consent. However, we may share your data in the following limited circumstances:

• Payment Processors: Service providers who help us process financial transactions securely, subject to strict confidentiality agreements.
• Game Providers: Licensed gaming platforms that offer content through ecwon8, which require minimal data for game functionality.
• Regulatory Bodies: Where required by law or international licensing requirements applicable to our operations.
• Technical Service Providers: Technical infrastructure providers operating on our behalf under strict confidentiality obligations.

All third parties involved in processing your data are bound by data protection agreements that ensure a level of protection equivalent to what we provide.

Data Storage and Retention Period

Your personal data is stored on secure servers with strict access controls. We only retain data for as long as necessary to fulfil the purposes stated in this policy.

• Active account data: Throughout the period your account is active and for a reasonable period after account closure.
• Financial transaction records: Retained in accordance with the minimum requirements set by licensing and regulatory bodies.
• Technical log data: Retained for a limited period for security and troubleshooting purposes.

When data is no longer required for its original purpose or by law, we will securely delete or anonymise it.

Cookie Policy

ecwon8 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website. The types of cookies we use are:

• Essential Cookies: Required for the basic functions of the platform such as login session verification and transaction security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous statistical data to help us understand how players interact with the platform for improvement purposes.
• Functional Cookies: Store your preferences such as language, region and display settings to provide a more personalised experience.

You can manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect platform functionality.

Cross-Border Data Transfers

As ecwon8 operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that:

• Data transfers are carried out based on recognised protection mechanisms such as standard data protection clauses.
• Data recipients in other countries are required to protect your data to a standard comparable to this Privacy Policy.
• All third-party data processors involved comply with the security standards set by our licensing.

Protection of Minors

ecwon8 strictly does not accept registration or use of services by individuals under the age of 21. Our platform has strict KYC procedures to verify the age of all players during the registration process.

If we find that personal data of a minor has been collected unintentionally, we will take immediate steps to delete that data and close the associated account. We encourage parents and guardians to monitor their children's online activities.

Changes to This Privacy Policy

ecwon8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology developments. When significant changes occur:

• We will display a notice on the main page of our platform.
• Registered players will be notified via email to the address registered in their account.
• The effective date of the latest version will be updated at the top of this page.

Continued use of the ecwon8 platform after changes are published will be considered as your agreement to the updated policy. We encourage you to review this page periodically.

Complaints and Dispute Resolution

If you have any concerns or complaints regarding how we handle your personal data, please contact us first so we can address the issue directly.

Our privacy team is available to assist via Live Chat 24/7 or email at [email protected]. We are committed to taking every complaint seriously and providing a response within a reasonable timeframe. The languages we support for communication are Bahasa Melayu and English.